MokaCigar
Privacy Policy

www.mokacigar.com

Last Updated: 26 February 2026

1. Introduction

MokaCigar ('we', 'us', 'our') is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.mokacigar.com (the 'Website') and purchase our products or services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection legislation.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Website.

2. Data Controller

The data controller responsible for your personal data is:

MokaCigar

13 Plympton Avenue, London NW6 7TL, United Kingdom

Tel: +44 7840 480227

Email: support@mokacigar.com

Website: www.mokacigar.com

If you have questions about this policy or your data rights, please contact us at the above email address.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal data that you voluntarily provide, including:

Identity data: full name, username, date of birth (for age verification — you must be 18 or over to purchase tobacco products)

Contact data: email address, telephone number, billing and delivery address

Financial data: payment card details (processed securely via our payment processor; we do not store full card numbers)

Transaction data: details of products purchased, purchase history, and invoices

Account data: login credentials and account preferences

Communications data: messages you send us via contact forms, email, or customer support

3.2 Information Collected Automatically

When you visit the Website, we automatically collect:

Technical data: IP address, browser type and version, operating system, device identifiers

Usage data: pages visited, time spent on pages, referral URLs, clickstream data

Cookie data: as described in our Cookie Policy below

3.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g., Stripe, PayPal) confirming transaction completion

Analytics providers (e.g., Google Analytics) providing aggregated audience insights

Social media platforms if you interact with our social content or use social login

4. How We Use Your Information

We only use your personal data where we have a lawful basis to do so. The table below sets out our purposes and corresponding legal bases:

Processing your orders and payments — Legal basis: Performance of a contract

Creating and managing your account — Contractual necessity

Sending order confirmations and delivery updates — Contractual necessity

Processing returns and handling complaints — Contractual necessity / Legal obligation

Age verification to comply with tobacco sales regulations — Legal obligation

Sending marketing communications (with your consent) — Consent

Improving the Website through analytics — Legitimate interests

Detecting and preventing fraud and security breaches — Legitimate interests / Legal obligation

Complying with legal and regulatory obligations — Legal obligation

5. Age Verification

The sale of tobacco and cigar products is restricted to persons aged 18 years or over in the United Kingdom. By placing an order, you confirm that you are at least 18 years old. We reserve the right to request proof of age and to cancel orders where age cannot be verified. We may use third-party age verification services to comply with applicable law.

6. Marketing Communications

We will only send you marketing emails, newsletters, or promotional content if you have given us your explicit consent. You may withdraw your consent at any time by:

Clicking the 'unsubscribe' link in any marketing email

Emailing us at support@mokacigar.com

Updating your preferences in your account settings

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your data with:

Payment processors to handle transactions securely

Logistics and courier companies to fulfil deliveries

IT service providers supporting our website infrastructure

Analytics providers (data is pseudonymised/aggregated where possible)

Professional advisers including lawyers and accountants where necessary

Regulatory authorities and law enforcement where required by law

All third-party processors are required to handle your data in accordance with UK data protection law and our instructions. We enter into data processing agreements with all relevant providers.

8. International Data Transfers

Where we transfer your personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as:

Transfers to countries with UK adequacy decisions

Standard contractual clauses approved by the UK Information Commissioner's Office (ICO)

Binding corporate rules or other approved transfer mechanisms

You may request details of the safeguards we apply to international transfers by contacting support@mokacigar.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods include:

Transaction records: 7 years (for HMRC and legal compliance)

Customer account data: for the duration of your account plus 2 years after closure

Marketing consent records: for the duration of consent plus 3 years

Website analytics data: typically 26 months (Google Analytics default)

Age verification records: as required by applicable tobacco regulations

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to access: request a copy of the personal data we hold about you

Right to rectification: request correction of inaccurate or incomplete data

Right to erasure: request deletion of your data where there is no compelling reason for continued processing

Right to restrict processing: request that we limit how we use your data

Right to data portability: receive your data in a structured, machine-readable format

Right to object: object to processing based on legitimate interests or for direct marketing

Rights related to automated decision-making: not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at support@mokacigar.com. We will respond within one month. We may need to verify your identity before processing your request. You will not be charged a fee to exercise your rights unless your request is manifestly unfounded or excessive.

11. Right to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office

Website: www.ico.org.uk

Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

12. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure payment processing via PCI DSS-compliant providers, access controls and authentication for internal systems, and regular security assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

13. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy applies only to www.mokacigar.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page with a revised 'Last Updated' date, and where appropriate, by email. Your continued use of the Website after such changes constitutes acceptance of the updated policy.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

MokaCigar – Data Privacy